Most of our physical merchandise is eligible for our 30-day refund policy.
If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.
Request A Return
If a physical merchandise item you receive is faulty or damaged, please email firstname.lastname@example.org and provide the following:
- Order #
- Written description of the fault or damage to the item
- Photo(s) of the damaged or faulty product (our suppliers require this before they will process any returns)
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- The item must be faulty or damaged.
- We do not accept refunds if you change your mind
Depending on the fault or damage, we may require you ship the item back to us in order to be refunded. If this occurs, a shipping label will be emailed to you.
- Gift cards
- Digital products, including ebooks
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is either authorized via your email or after your item has been received, inspected and approved, we will send you an email to notify you that your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Your refund amount will be in full, unless you have requested a replacement item. If you have requested a replacement item (that is the same item) then there will be no refund. A replacement order will be made for you and you will receive your order detail in an email as you did with the original order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Please check the sizing chart in each listing to verify size. If you want to talk to someone who has worn the product, reach out to us firstname.lastname@example.org.
If an item needs to be shipping back to you, then the address to send it to will be in your email. Otherwise, reach out to us at email@example.com.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Anything else you need?
Please reach out to us at firstname.lastname@example.org.